With several digital menu services in high circulation at popular chain restaurants, what sets eTouchMenu apart? The answer is simple: eTouchMenu offers more. More customizability. More features. More support. More results.
Every one of the benefits of eTouchMenu comes back to one premise: better customer service and a higher ROI.
- SmartMenu™ Flow - Every device that uses SmartMenu™ software has the most intuitive user interface on the digital menu market. For a guest or patron, finding what they want is an easy and fun interactive experience.
- Upsell Marketing - From mouth-watering digital imagery to promotional messages, the digital menu we create for you will encourage add-on purchasing.
- Increase Guest Check Averages - Due to a better guest experience and proper table marketing, guest check averages increase.
- Increase Order Accuracy - When a customer orders food, products, or services directly from an eTouchMenu device, the information is recorded and sent to your team to carry it out. No more hand-written orders or forgetting a request that causes a reduction in revenue.
- Improve Table Turns - This benefit pertains to full service and other food service industries. Because service itself is faster, the check is delivered at the touch of a button, and payment happens immediately at the table, a table can be immediately turned over for new guests. Faster table turns means more revenue.
Enhance Guest Experience
- Order on Demand - No matter your industry, every guest can make an order the moment they are ready with our ultra-responsive system.
- Request Service - Guests never feel ignored. If something more is needed, they have direct access to one of your waiters or other customer service agents.
- Pay at the Table - Guests like being able to pay immediately when they are done with a meal or service. eTouchMenu provides multiple payment options at the touch of a button.
- Increased Participation in Guest Feedback - The days of receipt surveys are over! Your establishment can receive instantaneous feedback via the eTouchMenu software. You can choose to prompt your guests with a survey after payment, and they are more likely to participate than ever before.
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Improve Service Efficiencies
- Reduce Labor Cost - Our devices handle the payment process for your services, in many cases entirely eliminating the need for a designated cashier or anyone to take orders (in the case of fast casual). In full service restaurants and other establishments, far fewer servers are needed as efficiency increases.
- Fewer 'In the Weeds' Shifts - As our software and devices increase server accuracy, organization, and table capacity, there becomes less need for filling in small gaps in your employee schedule.
- Better Tips - As customer experience improves, your servers are more likely to receive larger tips. The devices also have a tip calculator built in to encourage appropriate tip size.
- Servers Love It! - eTouchMenu reduces the stress on servers while increasing their income. What’s not to love?
Pay at the Table
- Digital Check - No more waiting for computer access to print out a guest check. The entire bill can be viewed and paid at the table without having to run back and forth to process credit cards, etc. Your guests can even print a receipt!
- Payment Flexibility - Guests can choose to pay with all credit card types, charge to their room, or use a reward program.
- Swipe and Pay - Paying is as simple as swiping a card and tapping the screen. No complicated math to calculate the tip or waiting for the server to return.
- Secure P2P Encryption - Your guests’ credit card information is encrypted to ensure it’s not stolen.
- EMV Ready - Every device has the capability to read a credit card’s microchip as the country transitions to EMV technology.
- Professional Project Management - We help you create a concept map of what you’d like your menu and service structure to look like.
- Install Support - When you select eTouchMenu, we will work with you to integrate our software and devices into your current system.
- Server Training Program - We help train your servers or other employees to work in harmony with the SmartMenu™ software and hospitality companion devices.
- Real Time Menu Changes - Our SmartMenu™ technology isn’t static. You have control to alter menu items, switch between lunch and dinner menus, or choose which promotional images you run at certain times of day.
- Digital Communication with Server - Every server can be outfitted with a watch that links to their tables, giving them guest updates as well as order status.
- Multiple Languages - Your menu can include an option for other languages so that every guest feels welcome.
- Menu Analytics - Our system records data about ordering trends, etc. so that you can optimize your menu for a greater ROI.